Thames Water has 15 million customers, and is delivering the UK’s largest water efficiency programme. In parallel with a smart meter rollout, Thames Water’s annual water efficiency initiatives include; 70,000 Smarter Home Visits, nearly 4,000 Smarter Business Visits, 6,000 in-home retrofits with Housing Association partners, education programme and retrofits for schools, an online Water Energy Calculator, incentives for smart metered customers, and new ‘discretionary water use’ work streams with the EA and industry.
